WHO IS RESPONSIBLE FOR DUTIES AND TAXES?
No unexpected fees — duties and taxes are calculated and paid at checkout.
We also provide a 10% product discount to help cover import costs.
For returns, duties and taxes are non-refundable through Naimah, as they are paid directly to your local customs authority. You may contact your local customs office to request a refund where applicable.
HOW MUCH DOES SHIPPING COST?
We provide free worldwide shipping for purchases over $250
WHAT COURIER DO YOU USE ?
We ship via DHL for all orders. We offer free worldwide shipping with DHL Express, usually delivers in 4-6 business days.
WHERE DO YOU SHIP?
We ship to any international destination. We don't ship to P.O. boxes (either international or domestic).
HOW LONG DO INTERNATIONAL ORDERS TAKE TO ARRIVE?
In-stock orders ship within two business days and usually delivers in 4-6 days.
Out-of-stock, pre-order and custom pieces are made-to-order and ship within 10 business days.
As soon as your order ships, we'll send you an email containing tracking information so you can keep a watchful eye on it as it makes its way to you. It can take up to 48 hours for your courier to generate tracking information on their website, so don't panic if it doesn't show up right away.
WHERE DOES MY ORDER SHIP FROM?
All Naimah products are shipped from our studio in Istanbul.